We founded Hop Training out of a frustration at the way customer service was being taught in the hospitality industry. Too often we would hear things like, ‘go out there tonight and give amazing customer service’ or ‘go the extra mile for each customer - make everyone feel special’ but without any practical direction on how to actually achieve this.
At Hop, we thought we could do things a little differently... by combining a wealth of experience from the restaurant trade, the communication skills industry and the acting industry.
Truly great actors are engaging, enlivening and fully present in their work, and it is this that keeps the audience coming back night after night. We thought that those working in the restaurant industry should have the same effect on their guests.
So we set ourselves a challenge: to see if we could take those same principles that make an actor engaging, enlivening and present, and adapt them for the waiter and the floor. We’re very proud of what we’ve achieved so far, and the impact our workshops have had on both our clients and our delegates.
Hop Training was born out of a frustration but we’re here to stay.