All tagged hospitality training with actors
The old saying is synonymous with customer service and Hospitality, and despite being over a hundred years old, it still seems to hold weight. At Hop, we're all about empowering teams and modernising the industry so I thought it might be good to share five reasons why I think this little old saying is toxic for your business and it's culture.
Part 2 of our Fundamentals of Modern Hospaility series. I thought now might be a good time to share Hop's Fundamentals of Modern Hospitality. We use these Fundamentals to empower teams to be present with their colleagues and their guests.
If you think Hospitality is impossible to teach you’re wrong. Sorry, Danny Meyer.
If you want a team that’s productive, fun to be with and emotionally engaged in their work, you need to make connection a priority. Here’s how.
Team Briefs are, without doubt, one of the most critical times of the day. It's the one time the team comes together without the distraction of guests and the stresses of running service. Put simply; it's the best opportunity for you to connect with your entire team. But so often this time becomes wasted, dull and wholly uninspiring. Here’s our guide to great Team Briefs!
If people feel like they're growing, if businesses feel like they're growing the culture becomes infectious, it becomes joyous. A sense of ease and hope and joy seep into the atmosphere. It becomes absorbed by the guests and they return. And return. And their faith in our industry returns too.
